Refund policy
You may request a return within 4 days of the delivery date, provided the item meets the eligibility conditions in Requests made after this window will not be accepted, except where the product is found to be defective or materially different from what was ordered.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@rangriwaaz.in or call (91) 9211477522
Return Eligibility
To be eligible for a return, the item must be:
- Unused, unworn, and undamaged, with all original tags attached.
- Returned in its original packaging, including the original box, pouch, and any protective inserts.
- Accompanied by the original invoice and, where applicable, the certificate of authenticity/hallmarking card.
- Free of any signs of alteration, resizing, or engraving carried out after delivery.
You can always contact us for any return question at sales@rangriwaaz.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How to Initiate a Return:
- An unboxing video is mandatory to support any claim for damaged, defective, or incorrect products.
- Email us at sales@rangriwaaz.in or call (91) 9211477522 within the return window, with your order number and reason for return.
- Our team will confirm eligibility and share return instructions, including the return address and any return-shipping requirements.
- Pack the item securely in its original packaging before handing it to the courier.
Quality check
All returned items go through a quality check upon receipt at our facility. Returns that do not meet the eligibility conditions may be rejected and sent back to you, or a partial refund may be offered at our discretion.
Exceptions / non-returnable items
For hygiene, safety, and customization reasons, the following items cannot be returned or exchanged:
- Customized, engraved, or made-to-order jewelry pieces.
- Gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
Once your return passes the quality check, we will process your refund to the original payment method within 3–5 business days. For Cash on Delivery orders, refunds are issued via bank transfer or UPI to an account/details you provide.
Please note that your bank or card issuer may take additional time to reflect the refunded amount in your account or statement.
If more than 10 business days have passed since we’ve approved your return, please contact us at sales@rangriwaaz.in or call (91) 9211477522
Governing Law
This policy is governed by the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws of India. Any disputes will be subject to the jurisdiction of the courts in New Delhi, India.